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KDA43920
Canine III

Care Credit Error 300 when posting payment

Can anyone help with Error Code 300 when posting a care credit payment through the y screen? I've been seeing it more and more. 

Jon Kohler
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8 Replies
drcavola
First Molar I

Re: Care Credit Error 300 when posting payment

Don't think you can distribute CareCredit payments .... 

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KDA43920
Canine III

Re: Care Credit Error 300 when posting payment

It isn't a distributed payment though.

Jon Kohler
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drcavola
First Molar I

Re: Care Credit Error 300 when posting payment

Post it thru the patients transactions screen, not the accounts payment screen.  See if that helps.

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KDA43920
Canine III

Re: Care Credit Error 300 when posting payment

I would, but then I can't actually run the charge. This is the Care Credit integration. It has to go through the y screen. 

Jon Kohler
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drcavola
First Molar I

Re: Care Credit Error 300 when posting payment

Ok, see if it's a Care Credit error message.  If so, then I'd call Care Credit.  If it's a Softdent error message, then I'd call support.  We don't have the CC integration anymore. We do the charge within the Care Credit merchant site, then manually enter into Softdent.  Sorry ...

KDA43920
Canine III

Re: Care Credit Error 300 when posting payment

The error message pops up right as I try to post from the y screen. I would think that's a softdent error, but I'll call care credit to see. Thanks for your help! Why did you stop using the integrator?

Jon Kohler
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drcavola
First Molar I

Re: Care Credit Error 300 when posting payment

I don't know the specific answer, but I will find out tomorrow.
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drcavola
First Molar I

Re: Care Credit Error 300 when posting payment

Here's what I know and was informed by my admin team.  The M/C CareCredit (newer card) has to be processed via the CareCredit Pro portal.  The older, green, card can be processed within Softdent, but thru the patient screen, using the carecredit transactions codes.

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