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Moderator
Moderator

Re: CareCredit Mastercard transactions

that's correct this is how we are posting Carecredit mastercards payments for now 

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endoendo
Canine II

Re: CareCredit Mastercard transactions

We are also having increasing numbers of patients that use CareCredit present a dual Mastercard issued by CareCredit.  At this point in time, we cannot process those through Softdent without many extra steps. The integration with Care Credit is no longer a seamless process.  Our patients are inconvenienced when they are just trying to pay their account.  This is unacceptable. I understand from other offices that with the newest updates they can process the dual Mastercard using Dentrix and Easy Dental.

When will this be a priority for Softdent?  I see in the Exchange that it has been a known issue for some time.

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pksaari79
First Molar I

Re: CareCredit Mastercard transactions

I totally agree with your comments and this has been addressed in the exchange several times and a while ago. This is an issue and a pain to go through the steps necessary to process CareCredit Mastercard.  I too hope it gets fixed soon.

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