We are also having increasing numbers of patients that use CareCredit present a dual Mastercard issued by CareCredit. At this point in time, we cannot process those through Softdent without many extra steps. The integration with Care Credit is no longer a seamless process. Our patients are inconvenienced when they are just trying to pay their account. This is unacceptable. I understand from other offices that with the newest updates they can process the dual Mastercard using Dentrix and Easy Dental.
When will this be a priority for Softdent? I see in the Exchange that it has been a known issue for some time.
I totally agree with your comments and this has been addressed in the exchange several times and a while ago. This is an issue and a pain to go through the steps necessary to process CareCredit Mastercard. I too hope it gets fixed soon.