I have certain patients that are showing up with an automatic cash discount, it pops in their transactions after we check them out automatically, and it's only like 10% or something, how do I change this or make this stop? Or do I need to call and get someone into my system to look at it? Thank You! @matt_ackerman @juriz @tyson_edwards
Look in the lower left-hand corner of the patient tab, there you will see a "Discount" click on it and remove it there. Discounts are set up within Settings, Discount Schedules (near bottom of list) here you will see a list of all discounts so that you can manage/ disable their applicability to practice. I believe there is also a utility that can remove all discount types from Pt screens.
ok so that didn't work, as we have this certain patient set up for 30% discount and thats not what is showing up in transactions. whats showing up in transactions is a 10% cash discount and thats how it is for everyone of our patients. I even looked in discount schedules and there is not a 10% cash discount in the schedule so that's out. thank you though.
Hmmm, without looking at your actual issue, I would have to say you would need to Create a New Discount, then apply that new Discount to the applicable patients.
If I am understanding you correctly, all of your cash patients are receiving a 10% adjustment, BUT there is not a discount created for that type of payment? By chance is there an entire different Fee Schedule being used? If a Fee Schedule is being used for Cash Pay patients, a Discount Adj would not need to be used.
Example: Fee Schedule #2 is set to post at 10% lower than the practice fee (decided during fee schedule creation). No Discount adjustment is needed for a 10%discount because it is already reflected in Fee Schedule #2 fees. In this scenario, if you wanted the patient to receive an extra 20%, you could create a Discount schedule of 20%, and apply it to his patient screen, therefore calculating automatically at 30% off practice fees.