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mbrown
Canine III

Chart graphic doesn't match transactions-SD version17.1.1

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We have a patient's chart doesn't show a tooth extracted (#30, no blue x) but it's listed in the patient's transactions (procedure code 7210, ext#30). Is there a way to update the chart? The assistant doesn't want to just show the tooth missing, as that will make it appear as though the work was done elsewhere. I was unable to find a solution or work-around for this in similar discussions.

 chart tooth there.jpgext posted.jpg

Softdent version 17.1.1
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bccarestreamrep
CS Dental Employee
CS Dental Employee

Re: Chart graphic doesn't match transactions-SD version17.1.1

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Good morning, @mbrown 

This issue normally occurs when there are some charting graphic conflicts. The best way to figure out which other code(s) posted for tooth #30 is to find them all in transaction ledger and edit them to include this check box like you see below: 

bccarestreamrep_0-1618315837815.png

Keep in mind, someone with rights to modify transactions will need to perform this action. One you check this box for all of the transactions for tooth #30, you can uncheck one at a time, then check the chart, to see which one is causing the conflict. When you find it, you can leave the conflict transaction edited to include that box being checked so that it hides the graphic causing the isssue.

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bccarestreamrep
CS Dental Employee
CS Dental Employee

Re: Chart graphic doesn't match transactions-SD version17.1.1

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Good morning, @mbrown 

This issue normally occurs when there are some charting graphic conflicts. The best way to figure out which other code(s) posted for tooth #30 is to find them all in transaction ledger and edit them to include this check box like you see below: 

bccarestreamrep_0-1618315837815.png

Keep in mind, someone with rights to modify transactions will need to perform this action. One you check this box for all of the transactions for tooth #30, you can uncheck one at a time, then check the chart, to see which one is causing the conflict. When you find it, you can leave the conflict transaction edited to include that box being checked so that it hides the graphic causing the isssue.

View solution in original post

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mbrown
Canine III

Re: Chart graphic doesn't match transactions-SD version17.1.1

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That worked! I'd tried to remove graphic but guess we didn't quite find all of them. Thanks!

Softdent version 17.1.1
bccarestreamrep
CS Dental Employee
CS Dental Employee

Re: Chart graphic doesn't match transactions-SD version17.1.1

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You're very welcome!
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