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cdamoney
Canine III

Checked in patients reverting to not checked in

We are on V17 Softdent cloud.  Since the update we have noticed that checked in patients somehow revert back to not checked in status.  We have no way to run an audit report to see if they were truly checked in or if someone checked them in then pressed the check in button again and unchecked them in.  Anyone else have this issue at all?

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Community Manager
Community Manager

Re: Checked in patients reverting to not checked in

@tyson_edwards have you had any reports of this?

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CS Dental Employee
CS Dental Employee

Re: Checked in patients reverting to not checked in

Hi, I have not heard this and on first glance I didn't see anything as reported defect.

Have you talked to support about this yet?

If not, I would call and talk to them about it so we can get something entered in the system if we don't have already.

Thanks for posting!
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