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svendel
Canine II

Citrix not opening today?

Is anyone else unable to log onto the cloud?  The window states unable to process this request.  How long can we expect to be down?  Someone in the office forgot to print schedules and we don't know what is going on today!!!! OF ALL DAYS! 

 

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4 Replies
OralSurg215
Canine II

Re: Citrix not opening today?

Two of our three locations are unable to log in with Citrix.  For some reason, one of our locations is fine.  Carestream has escalated the issue with Citrix.  I reported it at 7:30 am EST.  Still hoping they get it resolved quickly.

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svendel
Canine II

Re: Citrix not opening today?

I was just able to log in from home. The office is open for the other doc and they are still having issues. We are located in Maryland.
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jade_hammers
CS Dental Employee
CS Dental Employee

Re: Citrix not opening today?

We are investigating reports of an issue affecting multiple Carestream Dental services. Users of the hosted products may be experiencing a service outage or degraded performance. 

In the interim, please visit our status page and subscribe to receive all of the latest updates.  

https://csdental.statuspage.io/

We appreciate your patience and we are working as quickly as possible to restore service.  

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paul_snyder
CS Dental Employee
CS Dental Employee

Re: Citrix not opening today?

The issue was resolved at approximately 12:45pm EST.  We thank you for your patience and we apologize for any inconvenience. 

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