We apologize for any inconvenience that the Softdent outage created for your business, yourself, your staff and your patients.
Now that we have restored system access for you, please contact Support if you have any new issues with access or functionality at Support US <Support.US@csdental.com>
TSHAW --- if IT thinks everyone is able to log-in, they are not correct. I am in Washington State and we can not connect to the remote servers. From reading the comments, an office in California is having the same issue.
Can we please get an accurate update. Are all servers back-up or just a few? When will we have another update for those of us who continue to be offline?
PROBLEM! Softdent/Citrix just shut down. I noticed something just a few seconds before it closed: I should be on Sofdent Version 126.96.36.199 But message Said Softent V.18 shutting down. Cannot connect to server.
What in the world does "limited access mean"?
This outage, imo, has been handled horribly. Customer Service reps, when you could finally get through to one, were less than helpful. They had literally no information and added zero value.
Once again, the IT department failed to work with customer service to provide necessary, needed, and timely information to the customer service group. This has been a problem with SoftDent for 20 years. Customer Service is provided little to know information about problems. This has got to change. It clearly is a systemic problem within Carestream. Either the Customer Service Lead Team is weak and ineffective, or they are being completed disregarded by IT. Regardless, it is not acceptable.
There needs to be a thorough review of how poorly this was handled.