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Canine II

Computer Upgrades and Letter experts

Like most of have had to do, we had to just update all our computers.  Since we have done this I can not get my letter experts to open.  I am also getting an error when going into the chart saying unable to load imaging launcher.  Does anyone have any insite to helping me.  

 

Thank you 

Erin

2 Replies
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Community Manager
Community Manager

Re: Computer Upgrades and Letter experts

@P_Green do you by chance have any suggestions for this? 

CS Dental Employee
CS Dental Employee

Re: Computer Upgrades and Letter experts

@trubino I'm sorry to hear about the issues you are having.  As to the letter expert issue I would first check that the computers have stayed with a 32 bit version of Microsoft Word.  SoftDent will fail to properly communicate with a 64 bit version of Word and so may not open when you try to use the letter expert. 

There can also be other causes to the letter expert issue and with the "Unable to Load Imaging Launcher" error a reinstall of SoftDent on those workstations may be necessary. 

You can also reach out to our support department at 866-435-7473 and we would be happy to take a look at those machines to see if there is other resolutions.