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bayarea
Canine III

Contact Expert?

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Why doesn't the Contact Expert include cell phone #s, or be able to see now that we have the option to choose which is the preferred method of contact?

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FormerPLM
Premolar III

Re: Contact Expert?

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Good morning bayarea‌,

That is a great question!  Seems like the most logical place to have a best contact would be in the contact expert. :-)  In the screen shot below, the cell field should be highlighted and bolded, since this patient's preferred contact is "cell".  We have a story on the road map that extends the preferred method logic throughout the system, I don't know when we will get this done, but it certainly is needed.  

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bayarea
Canine III

Re: Contact Expert?

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I am also referring to the drop down menu for the Auto Dialer.

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