We are losing money by the minute. We've had to cancel patients and I can't even reschedule them right now. Is there a way to see our x-rays, etc. offline? We just upgraded less than a month ago. Seems to me we should get a refund for a days worth of revenue. Beyond frustrated.
We apologize for the frustration and downtime the outage caused. We’re striving to be more transparent—any delay in communication is to ensure we’re providing our customers with the most accurate information. If someone from the team has not already reached out to you, please feel free to contact us at Support.email@example.com and we can discuss how to make the situation right.
Am I the only one that thinks we deserve a better explanation that a "security incident"? What is truly going on, what was the incident, what are they doing to mitigate it since this is at least the 3rd time in 2 months this has happened.
Is it a security issue or is it a capacity issue? Has the push to put offices on the Cloud exceeded their capability? Are systems being purposefully taken off-line to deal with capacity issues during normal working hours instead of at night and on week-ends? Is the "security incident" a convenient cover?
Bottom line: offices deserve better answers.