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idsmiles
Canine II

Daily Register and Daysheet totals do not match

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Tonight when we ran our end of day reports, our Daily Register Cash and Credit Card totals did not match our Daysheet totals (Daysheet  totals were correct).  I have read the Softdent Help section and it sounds as if we may have dangling transaction issues but I cannot reach a Softdent customer service rep (after 50 minutes on hold I had to resume my activity) to help me out with this.

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CS Dental Employee
CS Dental Employee

Re: Daily Register and Daysheet totals do not match

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@ayman - do you have any suggestions?
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Moderator
Moderator

Re: Daily Register and Daysheet totals do not match

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as you said it sounds like a dangling CC transaction , i can reach out to login and find that dangling transaction , we might end up needing to run utilities but most likely we can identify the affected transaction and resolve it 
@idsmiles please send me a private message with contact info and time to reach out 

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