Whenever we run a report, whether it be a referral report, a treatment plan report or a recall report, SoftDent takes a looooooong time to run the report. I mean, more than 15 minutes.
Does anyone else have a problem with this? If so, is there a solution?
Yes, we have this issue of slow running reports. Particularly the Practice Management ones. I have attempted to run them on the server however, they are not any quicker. I'm wondering if mine may pertain to changes being made in accounts and then a new DaySheet not being run every time after a change? But I'm not sure...any help would be appreciated!
Speed issues, really vary from office to office. I have seen every end of the spectrum. It helps tremendously if you have a good IT person and a strong network. When I train offices onsite I ask for access to the server (this way I can run what I need, quickly and not take away form the training) . I also like to have a copy of excel on the server, as well and the ability to print.
In some cases your IT person can add a shortcut to the server on a workstation (this helps for running reports and should only be used for this)
I find if you hardware tech reaches out to SoftDent support, then can work together to find a solution to speed up your system.