Can you share if there was a resolution? We are going through accounts and finding a lot of insurance companies have not received our claims, even if they were supposed to be mailed....ugh.
We have spoken to Kyle a few times and his help has been invaluable. we upgraded to the cloud in October and I still feel like we are learning new things. Kyle gave us some great info, helped us iron out some missing payor ids and, overall, was the best!
Maybe Softdent needs to change the way they train offices for the eservices program, we have learned more in two phone conversations than the last 6 months.
All this to say, I think we are on our way to getting paid....and that's awesome!
I will second, somewhat conditionally, about the help while we were in need. Our normal Delta Dental electronic payment hit the bank this morning, with over 4 pages of claims that were sent out into some ozone layer and disappeared. Yes, we know that the payor number was the issue.
Here's the conditional: a) why is there not some sort of audit trail when a payor number gets changed? b) why is there not some sort of electronic services sympathy by way of a credit for the multiple times each of those Delta Dental claims went out into the ozone? I don't believe anyone from support ever looked into that depth for the issue, and finally, c) Why is it that we have to get our feathers ruffled and make this exchange into a "hey, where's the support?". Can it be that support has been outsourced and now there are few who have the depth of knowledge that is needed to work through the issues we're having almost on a weekly basis?
Good Day Dr. Cavola,