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drcavola
First Molar I

EServices issue

Hello to ANYONE who can help with Eservices:

Having massive issues with submitting claims, the ones we've been tracking are Delta Dental, and those claims are NOT going to the insurance company.  Called EServices support this morning multiple times.  Was told to "call the clearinghouse".  Really?  Well, the first number we were given is not in service.  My staff had to call back to EServices, and they gave us another number.  That Clearinghouse is called Change Healthcare.

Is this what Softdent/EServices Support is come to?  "Go ahead and call yourself.  We have no way of tracking if your claims, that we charge some $.65 per claim, for us to process and then get to the clearinghouse, and then to the insurance company".  

How long has this clearinghouse issue been going on?