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fdclondon
Canine II

Error Code (CS 8200 3D)

Hello,

I am not sure if this is posted in the right category, so moderators please feel free to move this if needed. We have a CS8200 3D machine that uses CS Imaging 8.0.18 software, and today it is showing an error code of "MOT_65316:  Your x-ray system stopped working." whenever we try to take a panorex or use the machine at all. We have rebooted both the PC and machine but the error persists. I was unable to find any information online about this code, so am reaching out here to see how best to remedy this situation. 

Thank you!

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lindamoseley
CS Dental Employee
CS Dental Employee

This error needs to be addressed by one of our support technicians. Please contact our support team to have them trouble-shoot.

You can find the contact information for support here: https://www.carestreamdental.com/en-us/training-resources/Support/contacts/cs-8200-support-contacts/...

 

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fdclondon
Canine II

Support was able to resolve. Thank you!