cancel
Showing results for 
Search instead for 
Did you mean: 
jenespanet
Canine III

Every station was logged off

We all got logged off at the same time for some reason. We all were able to log back on without difficulty, but why did it happen?

0 Kudos
Reply
3 Replies
bccarestreamrep
CS Dental Employee
CS Dental Employee

Re: Every station was logged off

Hello @jenespanet 

Can you provide more details, please? Were you all logged out of SoftDent at the same time, or did SoftDent crash/close on every workstation at the same time?

Are you on-premise or cloud?

 

0 Kudos
Reply
jenespanet
Canine III

Re: Every station was logged off

We are Cloud and we were all logged off at the same time. It did not seem like it crashed, but I don't know how I would know the difference. Softdent closed on every computer and we had to log back in.

0 Kudos
Reply
bccarestreamrep
CS Dental Employee
CS Dental Employee

Re: Every station was logged off

That is indicative of something occurring on your cloud server to affect all logged in Citrix users. I would contact Cloud Escalations support to figure out the actual cause. It's good to hear that you were all  able to get back in though! 

0 Kudos
Reply