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lidadmd
Canine II

Financial Arrangement Notes in treatment plan

I am trying to add a paragraph on financial arrangement notes in treatment plan and it lets me do only 2 sentences.  How can I add more?

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tsalcido
CS Dental Employee
CS Dental Employee

Re: Financial Arrangement Notes in treatment plan

To be sure you are not using the just the comments. Go to System> Change System Settings> Treatment Plan Finaincal Arrangment Notes. It is supposed to take at least 1046 characters. 

tsalcido_0-1636479780428.png

Also check your form

tsalcido_2-1636479907331.png

 

tsalcido_1-1636479890560.png

 

I am not sure what the problem is but maybe going to the root to add the note or comment may solve the challenge. My screen shot below shows it takes multiple lines for both. 

tsalcido_3-1636479989367.png

 

 

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lidadmd
Canine II

Re: Financial Arrangement Notes in treatment plan

The only form I can choose is form #3.  When I choose other options, it will give an error at the time of printing.

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tsalcido
CS Dental Employee
CS Dental Employee

Re: Financial Arrangement Notes in treatment plan

That would be something for support to address ( if you have not already) with the inability to print a form. It could also be on the verion of SoftDent that is being ran. Most issues like that were fixed in newer builds.  Either way the goal was to type more then two lines. Did you succeed? 

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lidadmd
Canine II

Re: Financial Arrangement Notes in treatment plan

It doesn't even let me to do a print preview!!!!

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tsalcido
CS Dental Employee
CS Dental Employee

Re: Financial Arrangement Notes in treatment plan

You can email support at softdentsupport@csdental.com with your issue and any screen shots to help them solve this faster. Include the version of Softdent.

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lindamoseley
CS Dental Employee
CS Dental Employee

Re: Financial Arrangement Notes in treatment plan

We were able to fix this issue by correcting a corrupted treatment plan form file. Office is now using  the form to include both treatment notes and financial notes. While this is not unlimited in the amount of text you can include, it does provide more room for your messages.