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lakepointedent
Canine II

Help with negative collections on daysheet

Hi, on the daysheet there is a  -$81.00 listed under collections for a provider. However under receivables there is a positive $81.  Problem is when daysheet adds up the entire collections column for the day it's reading $81.00 less than what is actually collected due to that random $-81 collection line item.  Do you know why and how I can fix it?  When I look further into it using List/View Daily RCVTOT Records it shows a check received for -81.00 which I don't understand.  thanks in advance or any feedback!

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drcavola
First Molar I

Re: Help with negative collections on daysheet

Find out which patient/account that payment is associated with, and then check to see if there is a balance mismatch.

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