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tshaw
Community Manager
Community Manager

Hosted Practice Management Service Update – Please Read

 

CLOUD SERVICE INFORMATION

We want to provide an update on the systems outage that is currently causing a service disruption to our cloud users in the hosted environment. 

Earlier this morning, we experienced a cyber-attack. In an abundance of caution, we quarantined all of our hosted infrastructure, which prevents customers from accessing their systems.

Our scale allows us to have multiple layers of defense and encryption of certain sensitive data. The attack was limited in nature and at this time we have no evidence of data compromise.  

We activated a dedicated internal team, and—after reviewing the incident with external parties and initiating our security protocols—we are working on bringing the environment back online.   Our first priority is to bring up the environment in a safe and secure way, and we are committed to doing that as quickly as possible. That process has already started and will continue throughout the rest of the day.  We will keep you updated through email and The Exchange.  Our support staff does not have the ability to accelerate access to the environment and we would encourage you to utilize The Exchange for new information.

We know this creates a significant challenge for you, and we have deployed all resources internally and externally to bring the systems back up as soon as possible safely and securely. 

We will update you as soon as possible on the status of system access and any further information as it becomes available.

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jcooke-AD
Canine III

Here we go again.  SoftDent Cloud Services are unusable.  

Customers deserve an update --- what is going on?  We can't get through a week without a service interruption.  This is completely unacceptable. 

The lack of updates is the maddening part!

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We apologize for the inconvenience that the slowness has caused for you and your office.  A Support agent is reviewing your Cloud Hosted Server and will contact you shortly.  Thank You. 

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StaffordEndo20
Canine II

Do they think everything will be up and running by tomorrow morning?

Hello @StaffordEndo20 

We apologize for any inconvenience that the Softdent outage created for your business, yourself, your staff and your patients.

Now that we have restored system access for you, please contact Support if you have any new issues with access or functionality at Support US <Support.US@csdental.com>

Ethan W. Support Technical Support Engineer - Cloud\Sensei
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