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karen
Premolar I

How do I get softdent to calculate correctly when there is a writeoff

When i do a treatment plan I have to figure the writeoff myself. I have tried to add  to the Bluebook but I am thinking I must be missing something.

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14 Replies
Community Manager
Community Manager

Re: How do I get softdent to calculate correctly when there is a writeoff

dmccrorychriscornetttmendybert​ Can any of you help on this?

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dmccrory
Premolar II

Re: How do I get softdent to calculate correctly when there is a writeoff

Hello from my understanding, you will have to make sure the bluebook is

correct. So it can properly calculate.

David McCrory| Technical Support Analyst

David.McCrory@carestream.com

Office: 866.435.7473 Fax: 678.247.0267

www.carestreamdental.com/GlobalSummit

www.carestreamdental.com

Carestream Dental LLC

CS Dental Employee
CS Dental Employee

Re: How do I get softdent to calculate correctly when there is a writeoff

Several steps to check , these are most common

1. Make sure the insurance plan estimation type the deductibles and

maximum is set correctly,

2. Make sure the patient has not exceeded maximum on the plan

3. Make sure you have an up to date blue book entry for the code you are

estimating in the insurance plan blue book and there are no exclusions in

the blue book entry.

4. Treatment plans do not include deductible in the estimate

5. On the treatment plan, there is a re-estimate button if you have made

changes that will update the estimate.

Contact me directly as a trainer if you still can not resolve, there are

some other less common items that can effect as well.

Happy to help

Bert

Albert Keith | US PM Specialist

US Training and Implementations

albert.keith@carestream.com

Office: 770.226.3999 ext. 72044 Fax 678.302.9920

www.carestreamdental.com/GlobalSummit

www.carestreamdental.com

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callton
Premolar II

Re: How do I get softdent to calculate correctly when there is a writeoff

I am assuming you are referring to including a PPO write-off in an estimate, Karen.  You can make an "allowance table" that will calculate PPO fees/write-offs for patient transactions and treatment plans.  Go to List, then Allowance Table, then add.  After you have your PPO fees in, go to the insurance plan and set estimation type to "%PPO" and sub type to "PPO".  Then under the coverage tab, you can choose the appropriate allowance table for that plan.  Now when you create a treatment plan for a patient, there will be a column on the printed treatment plan showing the write-off.  Hope that helped!@

shanab
Premolar I

Re: How do I get softdent to calculate correctly when there is a writeoff

Make sure before you link the allowance table to the plan, that you have the percent coverage entered correctly on the plan

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bayarea
Canine III

Re: How do I get softdent to calculate correctly when there is a writeoff

Allowance Tables was the way I've been doing it for over 10 years, that way when you get a fee schedule from a (PPO) insurance company you will have many plans under that company that will hook to it. Setting up the percentages is important and I use the Bluebook for small differences in plans. For example, the standard Bluebook will automatically follow the code ranges- like all x-rays being covered at 100%, however some plans will cover PAs at 80% which can be tweaked in a specific Bluebook.

Take care though, anytime you change the percentages in the Insurance Plan screen, the fees don't automatically update. You need to remove the Allowance Table attached to the Insurance Plan and then reattach it. Any Bluebook changes you've made will need to be redone as well. Gotta love insurance!

karen
Premolar I

Re: How do I get softdent to calculate correctly when there is a writeoff

where to I put the PPO fees at? I go to the allowance table,then add, your next step is to put fees in, but where? 

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shanab
Premolar I

Re: How do I get softdent to calculate correctly when there is a writeoff

Select "view codes" from the blue options bar on the left.  From here you can add codes or edit codes if you chose to copy an existing allowance table or the fee zero amounts.

callton
Premolar II

Re: How do I get softdent to calculate correctly when there is a writeoff

You have to give it a name, click on "Make an empty table" and then under options on the side toolbar "View codes" and you can add the codes & fees there.