One of our patients moved to Canada. In the address area, everything seems locked in to United States addresses. There have to be SoftDent users with patients that have a foreign address. How do I get it in there?
Currently, there is no support within SOFTDENT Software to enter Canadian zip or postal Codes.
I am not sure if this would be useful but the closest i got to is
add a zipcode # 0 or any numerical value ( From list -> zipcodes -> add )
in city enter city name , Postal code ex ( Old Montreal, QC H2Y-J4J )
this will print out on statements and address labels
This is almost the exact same solution I came up with, Ayman. #GreatMinds
Another thing I found is that you can put the entire address into the address line and it will print on statements that way too.
Just an FYI, in case you do not know...If you do have to mail a billing statement or mail a paper claim to Canada, use 2 stamps. This change just took place not too long ago. I mailed a claim to an insurance company for my patient and it was returned for more postage.
These are excellent workaround suggestions, but unfortunately, these methods will not work for electronic claims and/or statements. The electronic validation process will see empty fields for the city, state and or zip, depending on the workaround and prevent the claim/statement from transmitting. Hopefully, a future release will address (pun intended) this issue.