Hi Carrie, we use Lighthouse 360 for our appointment reminders and confirmations and find it very useful and user-friendly. It integrates with SoftDent to confirm appointments and patients can email and text us in real time with questions or changes to their appointments.
I would love to see the following things:
1;) the ability to select which plan Softdent assigns the "write-off" to, per patient. As it is now if you participate the Primary and there is not an adjustment for any reason, the system simply does not provide an adjustment at all. Then we have to hand configure. THis would eliminate the need to correct the COB button which has never worked.
2.) The ability to file tertiary plans
3.) The ability to set frequencies per procedure code in bluebook.
4.) The ability to not change the allowance table from bluebook. We should be able to change the payment and percentage but not allowance table within the bluebook. Doing so, changes the write-off
5.) The ability to distinguish between an alternate benefit provision per code. ie, molar-posterior composites, molar porcelain crowns to say the least.
6.) The ability to use our own disclaimers on Treatment plans and the ability to highlight sections for patients.
7.) The ability to use bulk payment, (its messy now and I cannot use it)
8.) Fix the Ortho filing within softdent, it automatically wants to set the claim and case on a budget plan. I have not figured out a work around and am completely frustrated with it, Suggestions anyone?
9.) The ability to run a report to see which plans and / or patients are associated to an Allowance Table. This would really help when a Third Party Payor decides to switch allowance tables on us.
10.) To have the ability to assign insurance benefits per Group within the Treatment plan, as it is now, it assigns benefits in numerical group number. For Instance, having that ability to enter a treatment plan and assign insurance benefits to the group we select will ease the discussion of out of pocket costs for patients. We will not have to re-assign the treatment to a "Group 1" prior to discussing or printing with patients.
I would like to be able to access patient documents and patient screen from the scheduler. If you could add those "buttons" to the ones when you click on the arrow to the left of the schedule screen that would be great! I check a lot of insurance eligibility on the patient screen and at this time I have to click on the appointment, click on patient name, then go to patient screen and click eligibility. Also as we inch closer to going paperless it would be great to be able access patient documents from scheduler and for the clinical staff from the patient chart. Thanks
SoftDent Enhancement Requests – March/2017
I would like the ability to send a Letter Expert Letter to the Document Review Queue, with the ability to make/save changes made by the doctor. Once it is marked approved, it would save it in the document center.
(this would not let me paste a screen shot here (open a previous transaction for a crown)
These are solid enhancement requests
Albert Keith | US PM Specialist
US Training and Implementations
Office: 770.226.3999 ext. 72044 Fax 678.302.9920
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