I reached out to support a bit ago, and they mentioned you were in contact with them today. Please let me know if you need further assistance.
Thank you for looking into this matter. According to the support and sales representatives, without an entire year of support contract signed, I can not get a license key for my new server machine that I purchased when I first installed the softdent. It is a questionable business practice to force customers in to support agreement by care stream. I had to cave in and pay the support agreement fee to get the license key.
What was the point of purchasing software at the beginning when every time there is a computer upgrade, I have to pay for the monthly support?
Carestream Dental LLC
3625 Cumberland Blvd. Ste. 700
Atlanta, GA 30339
© 2019 Carestream Dental, LLC. All Rights Reserved