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jmerhar
Premolar I

Re: Images Disappearing

we did have a similar issue and discovered that the operator switched sensors in the middle of it from a 2 to a 1.  You either have to be prepared before hand for a second sensor, or save what you have before you add another sensor.  Also is it always the same computer workstation doing this?

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johnlynchoffice
Canine III

Re: Images Disappearing

This happens to our office all the time.  We have to get Caresteam on the phone and they are able to retrieve them for us.

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callton
Premolar II

Re: Images Disappearing

Yes, but the assistant had not exited the screen.  They just disappeared.

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callton
Premolar II

Re: Images Disappearing

It was not a matter of switching the sensor and in that case we have never had an issue.  It has happened on 2 different workstations.

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jojob
Canine III

Re: Images Disappearing

Disappearing act has never happened to us...yet. But, several times, we have taken xrays in the wrong chart (husband decided to go first before wife, etc) and had to move them later.

We are on the SD cloud.  Are all of you?  Or local SD users? 

frontdesk
Canine II

Re: Images Disappearing

This has happened daily in our office as well, BUT only when we are taking a full mouth set of x-rays. Through a long drawn out process (over a year) we have come to the conclusion that it is for some reason the "size" of the mount. So... the assistants do not scan 4 of the #2 size films and then the full mouth goes in their mount and they just have to attach the 4 films to the patient when they are scanned. (We use a plate system). Good luck !!! this is a frustrating issue!!!

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callton
Premolar II

Re: Images Disappearing

We are digital.  The images are on the screen in the FMS mount and saved, then the screen goes blank and the x-rays are gone.

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Community Manager
Community Manager

Re: Images Disappearing

Carrie - 

I will have a member of our service team contact you directly to investigate, since none of the suggestions or responses have been successful yet.  We look forward to helping you resolve this.   

-John Wildharber

drcavola
Premolar III

Re: Images Disappearing

Oh, forgot to add .... sometimes the imaging software crashes (TW, DIS, CIS, or whatever it's called now).  

I know, surprise, isn't it.  

callton
Premolar II

Re: Images Disappearing

That would be fantastic as long as it doesn't require everyone logging off of their workstations and being down for hours 

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