What version of SoftDent do you have? To see the exact version go to Help>About SoftDent. There you will see something like v. 188.8.131.52.
You need version 16.2 and higher for this new feature to handle credit card insurance payments.
I am so glad we got to chat and figure out what was happening at your office.
We went to File > Practice and then clicked on the Default ADA tab to view what codes were programmed into her office's SoftDent. The numbers on her system were different by one digit. This is not an issue. Her office just has to use the numbers listed in their SoftDent.