Occasionally I have a claim that will not let me create an attachment for that claim. I have even tried to go in after the fact and create an attachment for a pending claim and never get that option. I have to missing something. This issue is not insurance company specific-its very random.
hope you find this helpful
There are few points to look at
1 – Attaching NEA Payer information to the Insurance Company
2- Checking Insurance Plan Options Ensure that "ECS Capable Primary", "ECS Capable Secondary", and "ECS PreAuth" are checked.
3- ESC Plan Type not set in "Claim Filing" tab. In the ECS Plan Type drop down menu, select the correct ECS Plan Type
4- Any outstanding claims added prior to specifying the NEA Payor would need to be cancelled, deleted and resubmitted in order to "Create NEA Attachments" for that claim