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lakewooddental
Canine II

Needing help understanding Eclaims errors...

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We keep receiving eclaims error #1028, Units of SVC for multiple dental codes, does anybody know how to fix this with step by step instructions. We have never had this issue until today and all codes are triggering this response for all patients with insurance. We are also having TONS of #1026 source of pay errors that aren't being resolved, even after we updated payerIDs and such. Any advice would help!!

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Re: Needing help understanding Eclaims errors...

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most probably there is a missing file in SD folder , calling office 

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Re: Needing help understanding Eclaims errors...

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called office found out that some insurance companies has the alphanumerical payer ID entered , changed some of them to the correct (internal ) payer ID fixed the issue 
provided a list for the correct payer ids 

let me know if anything else i can do for you