I have a question regarding the actual paper statements. At the bottom, it reads current balance, 30 days, 60 days, 90 days, new balance. I have a patient who has a current balance of 664.50, 30 day balance of 40.90, new balance of 705.40. The patient was confused by that and wanted me to explain what that meant. I went back to look at her acct and 30 days ago the balance wasn't 40.90, so i'm a little confused on how to explain that to her. All the transactions add up correctly on her acct.
yujinchoidds, this may require someone viewing the patient's transactions and account setup. Message me directly and I'll try and get someone assigned to call and have a look if need be.