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wardjohn
Canine II

Office 365 64 bit incompatibility with Softdent v18

Does anyone know when Softdent v18 will be able to support MS Office 365 64bit?

Recently had to downgrade to 32 bit to be able to place reports in Excel. The 32 bit version of MS Office is causing problems. I would like to revert back to the 64 bit as soon as Softdent can support it.

 

Thanks,

John

 

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13 Replies
tshaw
Community Manager
Community Manager

Re: Office 365 64 bit incompatibility with Softdent v18

@wardjohn thank you for the post. 

@Anon can you answer this? 

Anon
Not applicable

Re: Office 365 64 bit incompatibility with Softdent v18

Yes, we are currently looking into that now and we think we have a sight on it for the next release.

Hoping to also get the 'multi-file upload' into the next release as well.

I know you've been waiting for that one for awhile!

wardjohn
Canine II

Re: Office 365 64 bit incompatibility with Softdent v18

Tyson:

 

So to hear from you! Thanks for the response on the 64 bit. And yes the multi upload will be a blessing. I look forward to both items!

Do you still have our contact information? I wanted to ask about Jeremy.

 

Thanks,

John

doreen0304
Canine II

Re: Office 365 64 bit incompatibility with Softdent v18

Any update on when the compatibility issue will be addressed?  Last post is over a year ago!  Very frustrating trying to manage a practice without the ability to push data to Excel.  Just crazy to be honest.

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bccarestreamrep
CS Dental Employee
CS Dental Employee

Re: Office 365 64 bit incompatibility with Softdent v18

Hello @doreen0304 

Since SoftDent is not a 64bit program, it can only integrate with 32bit Office. As far as I've heard, there are no near plans to turn SoftDent into a 64bit program. If you need the use of Excel, I would suggest going ahead and installing the 32bit install of Office if you haven't done so already. 

ianjonesvb
Canine III

Re: Office 365 64 bit incompatibility with Softdent v18

@wardjohn @bccarestreamrep  That would be my understanding as well, Softdent has no future plans to convert to 64bit for softdent so therefore it can't communicate with 64 bit versions of office, you can still use office 2019 just the 32 bit version. What kind of issues are you having?  Our office is using 32 bit Office and with the bottlenecks of 32 bit applications it kind of sucks but office isn't that performance demanding as softdent so we have noticed any significant performance issues.

drcavola
First Molar I

Re: Office 365 64 bit incompatibility with Softdent v18

@wardjohn this should give you a hint of where Softdent is going in the future (or not going).

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wardjohn
Canine II

Re: Office 365 64 bit incompatibility with Softdent v18

Ron:

Once upon a time @lisaashby assured me that Carestream was committed to taking care of their loyal users. As you can imagine, if you’ve been a loyal Softdent user for 29 years, our patience has been tested. However, I am still hopeful that Ms. Ashby is a woman of her word and will commit the resources necessary to raise the program to its competitive place in the marketplace.

The monthly stipend we pay is gladly paid in the hope that the team will deliver.

Keep the faith, Ron!

John
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drcavola
First Molar I

Re: Office 365 64 bit incompatibility with Softdent v18

John, thanks, and I believe we are similar long-term, loyal Softdent users.  We started in 1992.  So we've been thru quite a lot of ... let's just say, hills and valleys, with regards to Softdent.  I've never met Ms. Ashby but I trust she'll keep her word as well.  However, we worked closely with Larry Greenspan, Bonnie  Pugh, Steve Mallot, and many of the former Carestream group leaders.  I would assume you've likely been a beta tester, like us, and our office was one of the first on Scheduler version live.  There aren't many of us on that version anymore, and if you notice, Sensei Cloud, has that same Scheduler, but I hear it has the bugs removed!  Oh,  I  could go on and on, but back to dentistry!!

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