cancel
Showing results for 
Search instead for 
Did you mean: 
rbsmiles
Canine II

Payer ID's

Why doesn't softdent use Payer ID's have letters?  I keep getting my claims stopped or kicked back for using the paper claim ID.

0 Kudos
Reply
13 Replies
pksaari79
Premolar III

Re: Payer ID's

ECS has always been great to give us the numerical Payer ID, as needed. 

0 Kudos
Reply
rbsmiles
Canine II

Re: Payer ID's

But some Payers like Delta Dental in stevens point WI use WENDC, I can't submit claims without that ID

0 Kudos
Reply
bert
Premolar II

Re: Payer ID's

Hi Heidi,

The Carestream clearing house payer ID for

Delta Dental Plan of Wisconsin is  39069, if this doesn't work please let me know. I have attached link to  E Claims Payer List for your review.

The payer ID's relate to the specific clearing house and are not always correct on the patient's insurance card.

Hope this resolves the issue. Please let us know and we will research deeper as needed,

Thanks

Bert

0 Kudos
Reply
rbsmiles
Canine II

Re: Payer ID's

This isn't Delta of Wisconsin.  This is Delta Dental.  This is a different mailing address than delta dental of WI,  using the payer ID above kicks the claim back, 

There are similar issues with payer ID's of Humana,  Some work and some have letters that don't work.

0 Kudos
Reply
rbsmiles
Canine II

Re: Payer ID's

In fact, I keep getting a claim kicked back on a patient.  I have all ready verified the info with delta dental and it keeps kicking back through your system..  Not sure how to rectify it, 

0 Kudos
Reply
bert
Premolar II

Re: Payer ID's

Hi Heidi, I am researching this issue, I see that that are two Stevens point addresses that are accepting eclaims and as you say 1 as has letters instead of numbers

WDENC Delta of WI (PO Box 103 Stevens Point) 

39069 Delta Dental of Wisconsin Stevens Point, WI) No

ENCARA insurance company. ID 01130 for SD is also sending claims to this address.

I will post again when I get the next update

0 Kudos
Reply
lauram
Canine II

Re: Payer ID's

I have this issue with Aetna Better Health. They are not the same as Aetna.  We are having to mail everything.  I was told that you do not have an alternative payor ID for Aetna Better Health.  The claims are taking forever and it is a real inconvenience.   Do you have any plans on updating Softdent to accept payor ID's with letters in them? 

0 Kudos
Reply
bert
Premolar II

Re: Payer ID's

Hi Laura,

You can use the commercial paper payer id and it will still go

electronically 00004, 00004 allows claims that would normally be forced to paper to be sent electronically through the clearing house. It ie the clearing house sends the "paper" claim which saves you from printing and mailing.

Please send me the alpha numeric payer id for Aetna Better Health that was

recommended and I will research it.

Bert

Albert Keith | US PM Specialist

US Training and Implementations

albert.keith@carestream.com

Office: 770.226.3999 ext. 72044 Fax 678.302.9920

www.carestreamdental.com

Find us at Facebook | Twitter | YouTube | LinkedIn

0 Kudos
Reply
rbsmiles
Canine II

Re: Payer ID's

the 00004 doesn't work with all insurance companies.  

0 Kudos
Reply