What do other offices do to post no-fee transactions? Each of these have slightly different circumstances/needs:
1) Denture adjustments (5410) within the first 6 months of a denture delivery: we don't bill insurance for these, but I would prefer not to rely on staff to zero-out the fee and/or uncheck the insurable box.
2) Redoing a crown (or other lab case): if we get a lab case back from a lab and for whatever reason it needs to go back, a new lab case would need to be "opened" in SD, but we don't charge for the crown again. Or redoing a filling within 2 years of initial fill, etc.
3) Multi-appointment procedures, such as dentures, that have different "stages" that would each prompt a lab case to be opened or closed, but we only bill the patient/insurance once.