Printing error in Appointment Book

[harlene]

We want to know why Softdent does not print the correct times on our Monday schedule. This does not happen every Monday though. It seems like it happens randomly every 2 or 3 months, but it's always on Monday. The printed view shows the times on the left with :4,:19,:34,:49 all the way down. It's frustrating because we don't know why this happens, and it's very random. Does anyone else have this issue? How do we fix it? I have attached a photo for you to view.

[matt_ackerman]

Great question, and great photo!  Very helpful.

harlene‌ which version of SoftDent are you currently running?  What kind of printer are you using?  

[harlene]

We are on version 116.2.3.2 and my printer is HP Laserjet ProM402n. 

[matt_ackerman]

Let's pull some specific people into this conversation: chriscornett‌ dmccrory‌ and nick‌

Show us what you got!

[dmccrory]

Hello Harene,

I will call your office to trouble shoot.

David McCrory| Technical Support Analyst

[dmccrory · Accepted solution]

This has been identified as a bug. Here is how it happens:

From the Day View, choose Full Day View. Then edit (drag) the start time

of a

blocked slot so that it is the earliest item on the scheduler. When in

Full Day

View, when you end the drag, the start time does not "lock" into the

proper time

slot, e.g. instead of 8:50 it will be 8:47. Then when the Daily Op report

is

printed, it starts the times based on the earliest item (8:47) and goes

from

there (8:57, 9:07, 9:17...)

Workaround:

On any day where the Daily Op report does not print correctly, go to that

day, make sure you are not in Full Day View and re-drag and drop the

blocked

slot to the desired time. Remember, this is the blocked slot that is the

earliest item on the scheduler. Then reprint the Daily Op report and it

should print the times correctly.

David McCrory| Technical Support Analyst