My hygienist has noticed that she has "disappeared" from the scheduler that we all use. She also usually makes recall appointments while in the patient's chart -and she is not able to do this because it throws her in to a different appointment book. Any suggestions on where we should look to correct this? This problem follows her log in-as she has tried to log off and go back in on another computer and it remains the same. Any suggestions?
this might be caused by incorrect employee or provider default books
1- list , employees , edit the affected user , check default book ID
2- list , providers , edit the affected provider or the default dentist for that patient , check the sched book ID
make changes if needed
i called the office to get more information, this was a unique issue where the default books settings are ok but the columns columns headers are incorrect , found out it is a corruption in user`s files
deleted user0044.sdp and xml from server to reset these files
fixed the issue