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SD Version 17.1.1 - What's New


Release Notes: CS SoftDent v17.1.1 / v117.1.1 Practice Management Software

Release Date: 10/18

The following is a list of enhancements included and issues addressed in CS SoftDent v17.1.1 / 117.1.1 All fixes are cumulative (each new release contains all new fixes as well as all fixes from the previous release) and are in addition to the new features detailed in the DPMS What’s New section of the Online Help or ReadMe document.

17.1 is no longer shipping. 17.1.1 is the latest version.

Some long standing issues to be fixed this release!

We are super excited!

Comment to be put on Priority list!



The following is a list of enhancements included in CS SoftDent v17.1.1 / 117.1.1.


Windows Server 2016 Certification

With the 17.1.1 / 117.1.1 release, CS SoftDent is certified for use with Windows Server 2016. Please note that Carestream Dental Imaging had not been certified with Windows Server 2016 at the time SoftDent 17.1.1 / 117.1.1 was released.


Enhanced Electronic Fund Transfer (EFT) Information

CS SoftDent 17.1.1 / 117.1.1 includes several new features related to EFT.

Screen Shot 2018-08-08 at 1.04.15 PM.png




EFT Information Added to Register Reports

An EFT field has been added to the Daily, Weekly, Yearly, and Period Register reports.


EFT Information Added to Insurance Payment Distribution Report

EFT Information has been added to the Insurance Payment Distribution Report.


EFT Information Added to Daysheet

EFT Information has been added to the Daysheet in SoftDent 17.1 / 117.1.


Preferred Contact Method

The patients selected contact method will appear in bold italics in the Confirm Appointment window and is highlighted in yellow in the Patient Information window.

Screen Shot 2018-08-08 at 12.55.20 PM.png 





First Name Added to Phone Center and Patient List

The Phone Center and Patient List now display the patient's first name.


Cell Phone Added as Part of Patient Record

The patient's cell phone information now appears on the Account List, Phone Center, and Patient List.

Screen Shot 2018-08-08 at 12.41.54 PM.png


Updated Image Capture Menu Options and Tooltips

Several tooltips and menu-options have been updated to more accurately reflect the function of the options they describe.


Chart Graphic Enhancements

Add Security Setting to Accommodate Chart Removal

SoftDent application security has been modified to control which users can and cannot remove graphics from patient charts.


Permit Removal of Chart Graphic

Users can now remove graphics from a patient chart.


Chart Graphic Removal Audit Report

A report to track graphic removal from patient charts has been created.


Chart Mode and Quad View Update to Patient Banner

The Patient Banner will now display your current view as "Chart View" – "Chart Mode" – "Quadrant Information".


Charting Module Banner Enhancements

The following enhancements have been made to the SoftDent Charting Module banner:

 Screen Shot 2018-08-08 at 12.32.24 PM.png


Patient Name Clicakble in Banner

The patient's name in the banner is now an active link. Clicking the link will display the patient information window.


Medical Alerts Clickable in Banner

The patient's medical alerts are now a clickable link in the banner. If the patient has more alerts than can be displayed in the banner, you can hover over the alerts to display the entire list. Click the link to display the patient's Medical History window.


Medical Alerts will now only show Conditions set as Medical Alerts flag's in the Condition settings.

To do this:

System > Customize Medical History > select the condition > check "Should this condition set the patient's Medical Alert flag.

You can even add custom ones here!

To view any freeform text typed into the Medical Alerts field in the Medical History window, hover the "+" symbol (Non-Cloud only).


Provider Name Added to Banner

If previously set, the patient's preferred provider appears in the banner. If no provider is assigned to the patient's account, the banner will display a dash. You can click the provider name to select a different provider; this change will be acknowledged with the word "Modified" in the banner.


Account Members Added to Banner

A link to information about additional members of the patient's account is displayed in the "In Acct" section of the banner. The banner displays the number of members in the account. Clicking the number will display the account list window.


Office 2016 Certified for Use with SoftDent 17.1.1 / 117.1.1

With versions 17.1.1 and 117.1.1, SoftDent is certified to work with Microsoft Office 2016. Word, Outlook, Excel, and PowerPoint have all been tested with the new versions and all operate as expected.


Surface Column Added to Clinical Notes List

Clinical Notes have been enhanced to include a column to display Surface information.

Screen Shot 2018-08-08 at 12.51.04 PM.png






Assistant Review Notes Not Appearing Automatically

Assistant Review Notes are expected to display when a patient chart is opened. A software defect that prevented this from happening consistently has been fixed in CS SoftDent v17.1.1/ 117.1.1.


Group 2 Display Error

A defect that would cause multiple groups to display when the user selected Group 2 has been fixed. The defect would only occur in SoftDent v117.0 for certain patients with certain characteristics.


Daily Operatory Schedule Report Specify Rooms Error

A defect which caused an "Encountered an improper argument" error when selecting "Specify Rooms" on the Daily Op Schedule report has been fixed.


"Tickler_Entry Record Is Locked by Another User" Error

A defect which caused a " Tickler_Entry Record Is Locked by Another User" error message would the user would try scheduling a Follow Up appointment using the Electronic Router has been fixed.


Medical History Edits Not Saving

A defect that prevented a patient's medical history from being updated more than once a day has been fixed.


Clinical Notes Text Hidden when Surface Options is Modified

A defect which cause clinical notes text to become hidden when the Surface was changed has been fixed.


SoftDent Login Loses Focus

The SoftDent Login dialog box did not retain focus when the software was started, requiring the user to click the login box to complete his/her access to the software. This defect has been fixed.


TeamTalk Messages Not Displaying Correctly

A defect which caused text on the TeamTalk window to display incorrectly has been fixed.


Explosion Code Write Off Error

If there is a write off in the Explosion Code, a defect caused only the first procedure in the write-off to be used in the calculation for the production amount. This has been fixed.


Patient List and Phone Center First Name Column Displays Nickname

The Patient List and Phone Center were displaying the patient's Nickname in the First Name column. This defect has been fixed.


Clicking Add button on Compose eMail Window Causes Improper Argument Error

A defect that caused an Improper Argument Error when the Add button was clicked on the Compose E-Mail windows has been fixed.


ZIP Code Order Report Crash

A defect which caused SoftDent to terminate when selecting a ZIP code in the ZIP Code Order Report has been fixed.


Column Headings in BlueBook Not Displaying Properly

A display defect which caused the column headings in BlueBook entries to be truncated has been fixed.


MS Office License Message for Cloud Users

SoftDent Cloud displayed a message when encountering Microsoft Office licensing problems incorrectly instructed the user to contact Support when the user should contact Sales. This has been corrected.


Clicking Watch Button Changes View

A defect that caused SoftDent to improperly switch from the Overview tab to Restorative tab after viewing Watch information has been fixed.


Tx Plan Selection and Group Selection Not Dismissed Properly

The Tx Plan selection box should be dismissed when no treatment plan is selected and the user clicks anywhere else in the SoftDent window; this did not always happen. This defect has been fixed.


Treatment Plan Filter Has Too Many Options

A defect which presented too many options for a treatment plan filter (three options for a patient with two treatment plans) has been fixed.


Unable Add Treatment Plan Using an Explosion Code Chart Module

A defect which prevented from using an explosion code to add a treatment plan in the patient Chart has been fixed.


Check # Field Allows You to Enter 15 Characters but Only Saves 11

We had to revert this so it only saves 11 now but it will go back to 15 with 17.2.


Provider Window Tab Misnamed and Wrong Color

A defect where some versions of SoftDent display a tab in the Provider window with both the wrong title (displayed "Current Hrs", should have been "Contact") and in the wrong color (displayed as Red, should have been Pink) has been corrected.


SoftDent Tutorial Won't Open - Wrong Version Message

A problem with the internal version identifiers that prevented the SoftDent tutorial from running has been fixed.


Overview Tab - Date not displayed on Images in Panel

Dates have been restored to clinical images on the Overview tab.

Screen Shot 2018-08-08 at 12.53.16 PM.png 



View Initial Button Remains Selected Treatment Plan Filter is Applied

The View Initial button no longer remains selected when the Treatment Plan filter is applied to the view.

Labels (2)
Premolar III

Can we please be put on the priority list?



0 Kudos
Not applicable

Yes, no problem!
0 Kudos
First Molar I

I am so impressed with all that you are doing to make our jobs easier and efficient!   Thank you!!!!!

0 Kudos
Canine II

Has version 17.1 fixed the issue I am having with 17.0 saving my Classic Workspace preference for subsequent logins? ( this option for view>workspace preferences does not get saved when exiting Softdent and so when entering Softdent at a subsequent login, I get a page with blank, inch  blue panels down the side and along the bottom of the scheduler.  Support has told me this is a known issue. 

0 Kudos
Not applicable

Hi. This has been fixed for 17.2 but unfortunately we were not able to get it into 17.1.

17.2 is looking at a December release.


is 17.2 available yet? We are on the cloud so updates usually happen automatically for us. We are still on 17.1.1
0 Kudos
Not applicable

Not yet. We are about to go beta for about 6 weeks so looking at a June/July release.

Thanks for the prompt response.  Could you please put me on the priority list for 17.2's release?

0 Kudos
Not applicable

Sure thing!
0 Kudos

We still have not received 17.1.  I thought it was well on its way awhile ago.

0 Kudos

Same here....


0 Kudos
Not applicable

Hi, So we had to stop shipping 17.1.
17.1.1 will be shipping hopefully within the week and I'll make sure you're on the list for that to get ASAP. Apologies and thanks for your patience!

So we currently have 117.1.0, is there now another update available?

0 Kudos

We have not received 17.1.1 yet and we are patiently waiting... Please update me as far as when we should receive this.

Not applicable

Looks like it shipped yesterday. You should receive it soon - within a week. Let me know if you do not. Thanks!
Premolar II

We would like to be on priority list - thought we were supposed to receive 2 weeks ago but have really misses assistant pop-up and are tired of clicking back into restorative after clicking on watches!

Canine II

We'd like to be on the priority list please


Union Dental Center


0 Kudos

We had a great training with Wendy yesterday.  She showed the current version for 17.1.1 and we will upgrade to version 17....once some more tweaks are made. In the meantime, I compiled a list of suggestions and ideas from my observation and other staff:

- Show the amount of space you can type characters for what I see.  There are several places where it appears you can type more but you can't and often you don't know this until you have run out of room and that is quite frustrating.  When this happens you have to make time to re-work what you have written.  Some of the areas are in memos, notes in transactions, reference line in the clinical notes.  

- It would be helpful if you could look up patients by searching by birth date. The reason for this is often an office calls and wants information on a patient and they are asking by identifying the birth date.

- The OK button on version 17.1.1 is always green and on.  It doesn't allow you to know if you are in edit mode or not.  Right now in version 16.2.8, the OK button is grayed out when not in edit mode and not grayed out when in edit mode.  It would be helpful for the same for the Green OK button....and maybe not so Green.  It's very bold, especially when it's "on" all the time.

- Memos - PLEASE help get them in chronological order from the top NOT the bottom.  I know this got changed in the lab cases and it would be wonderful to have the same for memos.  Otherwise, I have to scroll down to the bottom to find the most recent memos.

- Time Card Preferences.  I set this to Wednesday as our payroll is Wednesday through Tuesday,  However, when I go to run it, it NEVER starts on a Wednesday and seems random where it wants to start.  It would also help if it had a memory of where you left off from the last time you ran it.

- Bulk payment.  Every time you post a bulk payment, you have to exit.  It would be great to have a Tab that could be for a new bulk payment, so that you don't have to exit out back to Softdent before beginning again.

- Currently to run a report for patients by insurance company, I have to run each one by number ID.  Alphabetical is not an option and would be helpful.

- Transaction audit trail.  It would be helpful to add the ability to "delete today's transactions" vs "delete any date".  This would limit issues with deleting other items in error.  Also, a audit trail report for just changing transactions.

- Don't forget about the colors for the express bar and background, as we talked previously.  Understand that the royal blue may be dated but there are other blues!!  I did notice that having the same blue for the express bar and the background helped my eye flow....the blues appeared to be coordinated.  The current color scheme are conflicting and harder on the eyes.

Thanks for hearing me out!!

0 Kudos
Canine III

There still are only two codes that allow for an EFT payment. 2.90 and 2.93. These are the only codes that will result in a total for EFT payments. We have 4 EFT payers now, We soon are are going to have several more payers using EFT.
If you try using a modified code e.g. 2.91 it will show as a check payment, not an EFT.

I do not see any real effort on the 17.1 upgrade to allow better accounting for EFTs.

There is no easy way to reconcile the day sheet.

The register only shows a total for EFT. No line item total for each payer.

How are users reconciling their reports if there is an error? If someone has a solution I would very much like to hear from you.
Thank you.

How do you know you have an EFT?  Do you get some kind of notification besides the register and daysheet?

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