SD Version 17.1 - Issues and Bugs

[tyson_edwards]

Hello Everyone,

Well, with each new release, some issues get fixed while some get created.

I will post things here as they are confirmed.

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UPDATE - 9/17/18

It seems that with 17.1 we released an issue where the Bank No field is incorrect or truncated. This revealed and underlying issue that needs to be addressed with a patch release. 

If you have a 17.1 disk. Do not install it. We will be shipping 17.1.1 disks within a week or so.

If you are on 17.1 already, don't worry. Everything is ok!

Installing 17.1.1 will fix the issue.

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Dexis/Vixwin Bridge Incompatibility.

Kevokerr/Dexis/Vixwin should have a patch available as of today - 9/17/18! 

Please contact their support for guidance on installing the patch.

Dexis

http://www.dexis.com/support

Reach by phone:

Tel: 1-888-883-3947

Fax: 1-888-833-3947

Contact Customer Care

Contact Technical Support (support@dexis.com)

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Other 17.1 Bugs:

1. Inability to Tx Plan codes where an arch or quad is required - the codes need to be manually input. Let us know if by posting if you have questions on how to do this.

2. Clinical notes tab and menu item not accessible: We have a definite fix for 17.1.1 and are exploring other options for a quicker timeline.

Workaround: Go to patient info screen. Click Clinical Management from Express Bar, there you can select View either Clinical Notes or Lab Cases

What are you guys experiencing after the update?

[tyson_edwards]

9/11/18 - ISSUE UPDATE:

We are hearing about an issue regarding the Insurance Payment Bank No. field data being changed or wiped out entirely since updating to 17.1. We are looking into this issue and will have more information tomorrow.

Clicking ESC from Patient’s Chart Does Not Prompt to Post Clinical Notes 

Encountered an Improper Argument When Attempting to View Clinical Notes from Chart 

When Scheduling Appt from Chart, The Date Is Not Visible bc Patient Banner in way

Code 5000 (Impressions) Requires a Tooth Number When Set for Only a Quadrant

Insurance Bulk Payment Write Offs Are Incorrect

Appointment Card Refresh Classic Workspace

Balance On E-Router No Longer Red

[tyson_edwards]

UPDATE - 9/17/18 

Dexis/Vixwin Bridge Incompatibility.

Kevokerr/Dexis/Vixwin should have a patch available as of today!

Please contact their support for guidance on installing the patch.

Dexis

http://www.dexis.com/support

Reach by phone:

Tel: 1-888-883-3947

Fax: 1-888-833-3947

Contact Customer Care

Contact Technical Support (support@dexis.com)

[mbrown]

Are there work-arounds for any of the issues in 17.1 list above? The clinical staff is really stymied by the missing date at the top of the appointment screen & being unable to view the tabs while adding clinical notes.

[tyson_edwards]

Hi, you can update to 17.1.1 now. It's available.

Here is the post:
https://community.carestreamdental.com/t5/SOFTDENT/SoftDent-V17-1-1-is-Now-Shipping/



Regarding the Date on the Appt Screen:
If you press the "f" key, it will bring up the calendar while scheduling and you can see the date. We are looking at solutions for this.

Viewing other Tab while writing Notes:
The ability to view other tabs while writing clinical notes is not possible at this point because of the architecture but we are definitely looking at adding some of that multi-window functionality in the chart. We know people like this aspect of the Classic View. If you had this functionality before and now it is gone, you might have been using the classic view.

Let me know if you have any other questions!

Tyson

[mbrown]

Thanks for the info! We updated to 17.1.1 on 11/2/18!

[tyson_edwards]

Oh Great!
How are you liking the patent banner so far? I'd love to hear some feedback if you have any.

Do you like the way the conditions, allergies and meds are split out now?

[bigsky322]

Is EFT part of the latest vs?

[tyson_edwards]

yes! 17.1.1 is shipping.
Here is a post that speaks to what's included with 17.1 but you will receive version 17.1.1 now.

https://community.carestreamdental.com/t5/SOFTDENT/SD-Version-17-1-What-s-New/m-p/10738#M3686

Message me with your email and I can add you to the priority list.

[mbrown]

The clinicians are still playing around, liking most things. We've discovered one of our providers' names isn't listed in the providers when you click on the patient banner. How do I fix that?