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Heat_z0ne
Canine II

SDWin DBM Error Error:31

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We are Getting this error when we try to modify or add anything except appointmentSofDentError.jpg

Anyone has any solution???
CS Softdent Utility doesn't work after login screen....

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4 Replies
CS Dental Employee
CS Dental Employee

Re: SDWin DBM Error Error:31

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Hello,

In order to resolve this issue the following utilities need to be ran on the Trans.dat file:

  1. Rebuild / Reindex
  2. Find Largest ID
  3. Find Repair Corrupt Records

If you are facing an issue with logging in to the utilities, Please contact support for further assistance.

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Heat_z0ne
Canine II

Re: SDWin DBM Error Error:31

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"CS Softdent Utility doesn't work after login screen...."

I tried all combination for compatibility option. It doesn't work.. Server is 64 bit and softdent is 32bit..

Any other way i can run utility ??? 

Thanks for quick reply..

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CS Dental Employee
CS Dental Employee

Re: SDWin DBM Error Error:31

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Hello,

In the cases where you log in to the utilities and nothing happens when you click on any option you will need to do the following:

  1. Close out of the utilities
  2. Create a new folder on your Desktop and call it PW Files
  3. Go to the SoftDent folder and in the search bar type in PW*.dll
  4. Make sure that your search results only include the current folder
  5. Highlight the files showing as result of the search and then Right-click > Cut
  6. Go to the "PW files" folder that you created on your Desktop and Right-click > Paste
  7. At that point try to log in to the utilities and run the desired utilities and once finished, make sure to cut the all the files from the "PW Files" folder and paste them back to the SoftDent Folder

If at any point you felt the steps became confusing , please don't hesitate to call the SoftDent Support at 866-435-7473

PS: remember to always create a backup before running the utilities.

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Heat_z0ne
Canine II

Re: SDWin DBM Error Error:31

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Thanks Its working fine now..

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