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Canine II

SOFDENT CLOUD NOT WORKING

OUR SOFDENT CLOUD SOFTWARE IT'S COMPLETELY NOT WORKING ON BOTH LOCATIONS. OUR INTERNET IS WORKING PERFECTLY FINE HOWEVER SOFTWARE WONT CONNECT TO SERVER (CLOUD BASE) .

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8 Replies
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Canine II

Re: SOFDENT CLOUD NOT WORKING

This is every cloud office with the same issue.
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Canine II

Re: SOFDENT CLOUD NOT WORKING

These outages are happening way too often!

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Community Manager
Community Manager

Re: SOFDENT CLOUD NOT WORKING

We apologize for the interruption and wanted to let you know our technical team is working as fast as possible to get you back up and running.
 

Please note the below announcement message on the Home page and at the top of each product page of The Exchange. The announcement message in those areas will be updated as we receive new information. 

Anticipated Downtime with Hosted Solution.

We have been alerted of a security incident with our hosted solutions and as a means of mitigating the extent and duration of any disruption it will be necessary to take the server offline at 11:30 am EST. We understand the kind of disruption this can cause and wanted to notify you as soon as possible so you can make informed business decisions about the rest of your day. Our team is actively working on the issue, but you likely should anticipate being down for most of the day. We will update you continually if this changes.

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Canine II

Re: SOFDENT CLOUD NOT WORKING

We are ready for legal recourse for lack of service. We pay for monthly service and yet this is the 4th day in the last 2 months without service being provided. Unacceptable!

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Community Manager
Community Manager

Re: SOFDENT CLOUD NOT WORKING

 

We appreciate your patience during this frustrating time. Our announcement message on The Exchange (visible from the Home page and at the top of each product page) was just updated with the following information. That message will continue to be updated as more information comes in. 

Thank you for checking The Exchange for updates, and for your continued patience during this frustrating time. This will be the last update on this forum for Nov. 18. The team has been working non-stop to have this issue resolved and will continue to do so throughout the evening.  

 

A potential resolution has been identified and it’s likely that service will be restored tomorrow morning. There is a possibility that your login credentials may not work. For those who experience this issue, we will be assisting customers with resetting passwords. Please contact Support.US@csdental.com to do so. 

 

If anything changes during the evening hours, we will update the Exchange. If needed, updates will begin again on the Exchange the morning of Nov. 19. 

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Canine II

Re: SOFDENT CLOUD NOT WORKING-possible password reset

So after being down for an entire day, we will have to EMAIL support to get the password issue handled?  They will what?, email us back?  ALSO- today I called in to the 800# 6 times to be put on hold, told I am the Nth person in the queue and then get hung up on when I got to being 3rd caller!  So So SO frustrating!

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Community Manager
Community Manager

Re: SOFDENT CLOUD NOT WORKING

 

We appreciate your patience during this frustrating time. Our announcement message on The Exchange (visible from the Home page and at the top of each product page) was just updated with the following information. That message will continue to be updated as more information comes in. 

Nov. 18, 6:45: Thank you to everyone who checked The Exchange for updates, and for your continued patience during this frustrating time. This will be the last update on this forum for Nov. 18. The team has been working non-stop to have this issue resolved and will continue to do so throughout the evening.

Service is projected to be restored tomorrow morning. If anything changes during the evening hours, we will update the Exchange. If needed, updates will begin again on the Exchange the morning of Nov. 19.

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Canine II

Re: SOFDENT CLOUD NOT WORKING

Stop the CUT and PASTE job with EXCUSES and fix the REAL problem. Then PAY ALL your users for income loss and overhead.