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kevinlund
Canine III

Re: Scanning Into Softdent

I have also seen that message. When I do, I can get around it by scanning at a lower resolution. Not ideal for certain documents, but for the majority of things I scan it works.

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tallarob
Canine II

Re: Scanning Into Softdent

Same problem here!  We use the Canon DR-C225 (which I love).  I thought it was a Canon issue but it is now obvious it is a Softdent problem.  Hopefully, with all these comments, they will figure this out.

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BETHG
Canine II

Re: Scanning Into Softdent

I really wish SoftDent would fix this issue we use Fujitsu scanners and have the same issue in our office.

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BETHG
Canine II

Re: Scanning Into Softdent

I really wish SoftDent would fix this issue we use Fujitsu scanners and have the same issue in our office.

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doctom4300
Premolar III

Re: Scanning Into Softdent

Would this work as a workaround:

 

Scan the document to the computer, but not directly into SoftDent. Then within SoftDent, open the patient's documents and select "Capture New Document" and follow the prompts to import that scanned document.

 

It's definitely a work-around, but maybe it'd save you from re-booting the computer?

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