I understand the Softdent is an image based system and for scanning a document into the system, it comes in as a jpeg. And some items, like charting from the periodontist, we acquire as a jpeg because is it easier to view. My IT person was out here, looking at some things and had a couple of questions. He does deal with several Softdent clients and many of us do have scanning issues.
Examples of a letter we sent out to another office but the same instance would be us importing the info from another office.
It has been on my wish list forever
anything you create can be saved as a .PDF and then imported into SoftDent (extra step, but well worth it)
Each of you are correct. PDFs do take up much less space and will make charting and the likes quicker to open if used. However, I don't believe that there is a way to save a scanned document to a PDF within SoftDent. Wendy makes a good point though, in that you can scan the image and then "print it" which would actually be saving it to a PDF file. You can do this easily with a free program called "CutePDF". I swear by it and convert most documents this way. As far as your scanner "out of memory" issues that you mentioned. I have found a fix for that so that you don't have to reboot the scanner and workstation. It's a small and simple batch file that you launch when the "out of memory" error appears. It deletes the contents of the Windows Temp folder which is the cause of the memory error. It's actually got nothing to do with the computer or scanner memory. You may have your tech contact me via this thread if you wish and I can provide him with more details if he wants to pursue this fix.
Our scanner allows us to scan to PDF. I don't scan directly from SoftDent. I start the process at the scanner, which saves it to my computer as a PDF. I then open the patient's documents in SD and select "Capture New Document".
Here's what needs fixing: during the Capture New Document process, when I go to select the file to capture, I *always* have to change the default from image files to All Files so I can see PDF files. I would like the default to be to show all files.
We still have "out of memory" issues when scanning. We tried this fix from 2 years ago but it did not work. We are still on Softdent 16.2.8 and reboot workstations at lunch to help with this. We are thinking of updating to 17.1.1 - did this issue get addressed in this version? Or is there another fix that might help. Thanks!
Sadly that batch file doesn't always make a difference. We have it on all the workstations with scanners and sometimes it helps sometimes it doesn't. I try to get the team to run at the start of each day but you know how that goes. Busy busy.