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susihomestead54
Canine III

Seeing Clinical Notes on the Overview Tab

Still in the beginning stages of going paperless and I have noticed that my clinical notes on some patients are no longer seen on the Overview Tab...do they disappear from the Overview Tab after 6 months ???

Thank you for any advice

Kelly

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3 Replies
CS Dental Employee
CS Dental Employee

Re: Seeing Clinical Notes on the Overview Tab

No, they should not be disappearing. So, those patients just have a blank Notes section?

Can you send me a screenshot? tyson.edwards@csdental.com.

 

Thanks!

 

 

susihomestead54
Canine III

Re: Seeing Clinical Notes on the Overview Tab

I called the help desk and they are looking into it for me, Thank you!

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susihomestead54
Canine III

Re: Seeing Clinical Notes on the Overview Tab

Tyson,

When looking at the Overview, the patient's previous notes are not there once 6 months has passed but if I go into the notes tab they are there.  I thought the point of the overview was so that it provided me of a snapshot of restorative and perio and radiographs as well as being able to read their previous visit notes...

What I have found is that if the patient comes back in and it is more than 6 months since their last visit the notes section on the overview tab is now blank ...

I did call the help desk on Friday and spoke to someone named Brian, he said he was looking into it...if you have anymore advice I would greatly appreciate it!

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