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Canine III

SoftDent Cloud SLOW and UNRESPONSIVE again

Carestream owes it users an honest and complete description of the cloud issues that all offices are experiencing.  

Every 10 to 14 days we have major issues with non-responsive systems.  

Customer Service hold times are beyond reasonable.  

Carestream refuses to post useful information about outages despite this community board.

Something has changed with the Cloud environment and Carestream is refusing to be honest and forthright with its customers. 

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Community Manager
Community Manager

Re: SoftDent Cloud SLOW and UNRESPONSIVE again

 

We appreciate your patience during this frustrating time. Our announcement message on The Exchange (visible from the Home page and at the top of each product page) was just updated with the following information. That message will continue to be updated as more information comes in. 

Thank you for checking The Exchange for updates, and for your continued patience during this frustrating time. This will be the last update on this forum for Nov. 18. The team has been working non-stop to have this issue resolved and will continue to do so throughout the evening.  

 

A potential resolution has been identified and it’s likely that service will be restored tomorrow morning. There is a possibility that your login credentials may not work. For those who experience this issue, we will be assisting customers with resetting passwords. Please contact Support.US@csdental.com to do so. 

 

If anything changes during the evening hours, we will update the Exchange. If needed, updates will begin again on the Exchange the morning of Nov. 19. 

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Highlighted
Community Manager
Community Manager

Re: SoftDent Cloud SLOW and UNRESPONSIVE again

 

We appreciate your patience during this frustrating time. Our announcement message on The Exchange (visible from the Home page and at the top of each product page) was just updated with the following information. That message will continue to be updated as more information comes in. 

Nov. 18, 6:45: Thank you to everyone who checked The Exchange for updates, and for your continued patience during this frustrating time. This will be the last update on this forum for Nov. 18. The team has been working non-stop to have this issue resolved and will continue to do so throughout the evening.

Service is projected to be restored tomorrow morning. If anything changes during the evening hours, we will update the Exchange. If needed, updates will begin again on the Exchange the morning of Nov. 19.

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