cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Canine II

SoftDent Cloud freezing

Is there anything going on with the Soft Dent Cloud network? some of our workstations are very slow and some have kicked us out of the program and we can't get back in.

Tags (1)
17 Replies
Highlighted
Canine II

Re: SoftDent Cloud freezing

Now it is getting worse, going through more workstations
Highlighted
Canine II

Re: SoftDent Cloud freezing

Yes we are having the same problem & the hold time over the phone is "less than 12 hours"
0 Kudos
Reply
Highlighted
Premolar II

Re: SoftDent Cloud freezing

Same problem here. So frustrating.
0 Kudos
Reply
Highlighted
Canine II

Re: SoftDent Cloud freezing

Est. time is 1pm today to restore
0 Kudos
Reply
Highlighted
Premolar II

Re: SoftDent Cloud freezing

Do we know what the problem is this time?
Highlighted
Canine III

Re: SoftDent Cloud freezing

This is beyond infuriating.  Every 10 to 14 days we are having Cloud issues.  I don't know if Carestream had a vendor change or what but this is an unacceptable level of service.  All of our workstations are freezing, we can't reach support without being on hold for 90 minutes.  Something has got to be done. 

Highlighted
Canine III

Re: SoftDent Cloud freezing

Why would Carestream be honest about that? They've never been honest about it before.
0 Kudos
Reply
Highlighted
Premolar I

Re: SoftDent Cloud freezing

This has been happening almost every week.  Last week we were shut down for almost 3 hours due to system/cloud issues.  We have been getting lots of errors as well as the cloud issues.  Not sure if this is related to windows 10 upgrades or what! Our scanners stopped working after we upgraded and it's been so frustrating! 

Highlighted
Premolar II

Re: SoftDent Cloud freezing

Our scanners are the same. Usually you can restart your computer and they will work. Very unnecessary but has been a work around.