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leah
Canine III

SoftDent: Patient that is not assigned to an account

I have a patient who is not assigned to an account. It will not allow me to update, delete, etc. How do I get rid of this?

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Moderator
Moderator

Re: SoftDent: Patient that is not assigned to an account

Good morning 
that would require running delete orphaned patients utility  , we can run that utility from the server but everyone has to be out of Softdent while running it

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leah
Canine III

Re: SoftDent: Patient that is not assigned to an account

Thanks for getting back to me Ayman. Is this something I can do? or do I need Softdent's remote help?

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Moderator
Moderator

Re: SoftDent: Patient that is not assigned to an account

you can run the utility your self but it is always preferred to have our technical support help you running them 
this page has step by step instructions on how to run that utility 
make sure to have a full backup before entering utilities as some utilities might cause data corruption\loss
https://help.carestreamdental.com/rh/web/server/SoftDent/projects_responsive/OH_DE1010/OrphPtUt.htm?...

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leah
Canine III

Re: SoftDent: Patient that is not assigned to an account

On second thought, I would like to have you all take care this. Can I set up a time with you? or do I need to contact Softdent?

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