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danelle_canales
CS Dental Employee
CS Dental Employee

SoftDent Tip: eServices can save you time (and money!) - Part 1: Flexible Payment Methods

You know the old saying "time is money"... streamlining the work you are already doing with Carestream's eServices can save you time and money!  

Today's featured eService: ePayments & NEW ePayments Secure!

Imagine having your patients’ payments post automatically to their account. With ePayments, it’s as simple as swiping a credit card. Simply swipe the card during checkout and the payment immediately posts to the patient’s ledger. The credit card number is then stored securely for future transactions—so it’s a breeze for any user to process payments or set up payment plans. All major credit cards accepted.

Now available, ePayments Secure enables your practice to accept the latest payment methods such as chip, debit cards, credit cards, Apple Pay®, Google Pay™ and Samsung Pay®, allowing patients to use their preferred payment method. 

Bonus: Online Payments 

The trend is for patients to want to pay in multiple ways. With Online Payments, now you can accept payments through your practice’s website, so patients can pay any time, anywhere.

Reach out for more information! 

Celina
Canine II

We received and ACH payment through e-services but I am unsure how to post payment without effecting the deposit?

  

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@Celina - do you mean the deposit slip on the daysheet?  Or do you mean the bank deposit for the day?  To answer your question directly, it is going to depend upon when/if those corresponding funds listed in the ACH payment (used to be called ERA, but now e-payments) is actually posted in the bank.  The timing of the receipt of the e-payment does not necessary correspond exactly to the day when the monies get deposited in the bank account.  I would not post the e-payment until those funds are in the bank.  Then, once posted, it will not show up on the deposit page in the daysheet with the other checks posted.  Rather, there is an electronic postings page in which that posting will appear.  Finally, when you post the payment, the EOB is automatically posted and listed in the document tree.

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@drcavola It makes the deposit slip look like we are missing a check. This is actually a patient ACH deposit from e-payments.  I tried posting as an EFT 3.75  but it shows as a physical check.  

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@Celina It's my understanding that e-payments are from insurance companies, and therefore are insurance payments, and therefore would be posted in the transaction code "2" range for insurance checks, but more specifically for EFT insurance payments in the 2.9 range. Code 2.92 is the ERA payment by check (maybe more appropriate in your case), and Code 2.93 is ERA payment by ERA. 

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@drcavalo this was received through TSYS we sent e-statement; patient paid TSYS, with I assume electronic check so it come through as ACH.  Most of these payments are Visa, Mastercard, American Express or Discover which is not an issue.  But I cannot post an ACH to patient.

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sorry, ERA payment by EFT.

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pmturner1
Canine II

This still does not work. When will contactless payment be supported with Softdent?

@pmturner1 - I apologize, but I'm not sure I understand. 

ePayments Secure is a module that allows offices that have SoftDent and use TSYS bank to accept credit cards directly through the system, and does work in the current version of SoftDent.  Please let me know how we can contact you at your office to better understand your needs and help you find a solution that meets them. 

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Please contact me so I can give you more details.

24.13237  Thank you.

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Please contact me also regarding ePayments secure

Dr Sheila Shah

24.67600

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drcavola
First Molar I

Please see other posts about "What's new in version 18" .... saving time and money may be a misnomer ...

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