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FormerPLM
Premolar III

SoftDent ePayments Update - Important

Hello SoftDent Community,

Please note that there are a few credit card changes coming this year that you need to be aware of and action may be necessary on your part.

Visa will soon begin issuing the long rumored 19-digit credit card numbers. This shift to an extended Primary Account Number (PAN) could start as soon as March 2017. As a result if you are using our integrated ePayment processing service you will want to make sure you are running the most recent version of our ePayments program. Older versions of the ePayment program only allow 15 or 16 digit card numbers, which was the standard.

Something else that is changing is the expiration dates. Typically, in the past, expiration dates for credit cards were no more than 5 years out.  Some issuing banks are starting to issue cards with expiration dates of more than 10 years in the future. This too required us to update our system as older versions only supported expiration dates 9 years in the future or less.

The quickest and easiest way to ensure you do not run into any problems processing these new 19 digit cards is to download and run a simple program. This will need to be done on the server as well as each workstation in the office.

 Instructions:

 From the server and from each workstation, click to download and click Run.  The program will install in the  correct SoftDent directory.

As always, our support team is here to help if you need us.  

Thank you,

Jeff

Labels (2)
10 Replies
drcavola
Premolar III

Re: SoftDent ePayments Update - Important

Good to know ... thanks for the update!!

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drcavola
Premolar III

Re: SoftDent ePayments Update - Important

Do you need to install on every workstation?  Or just the ones you accept the credit card and have the swipe machine?

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FormerPLM
Premolar III

Re: SoftDent ePayments Update - Important

Hello dr.cavola‌,

I just confirmed with R&D that it needs to live on all workstations, not just those accepting payments.  

Thank you,

Jeff

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drcavola
Premolar III

Re: SoftDent ePayments Update - Important

Apparently there is a bug in the update ... "ghost" transactions (additional credit card postings) occur.

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FormerPLM
Premolar III

Re: SoftDent ePayments Update - Important

Good morning dr.cavola‌,

Did the support team help you with this?  Are you still seeing the issue?

Thanks,

Jeff

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drcavola
Premolar III

Re: SoftDent ePayments Update - Important

Saw it first thing on Monday - but haven't seen it since.  Cross fingers for today ...

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michmelon
Canine III

Re: SoftDent ePayments Update - Important

will you be sending updates out to us using credit card processing

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FormerPLM
Premolar III

Re: SoftDent ePayments Update - Important

Hello Michelle,

The update is shared here on the community so you can pull it down and load it if you need it.  We're not sending out a separate update, but it will be included in the next release - SD v16.2.7.  

Thank you,

Jeff

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cdamoney
Canine III

Re: SoftDent ePayments Update - Important

Does this update need to be done manually for cloud users?

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