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Vandy1904
Canine II

SoftDent removed Insurance ID #

So I’m going to try and explain as best possible. Our softdent removed the insurance ID example, United Concordia was # 1 and all of a sudden every patient who has UCC no longer have it linked under their insurance, it completely removed #1 and now says we have to manually add UCC / link insurance back to patients account. I’m talking 1000s of accounts? The new id now is 985? How did this happen, support says it’s a known issue and we just have to manually re link all patients to UCC??? Please help!
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tshaw
Community Manager
Community Manager

Re: SoftDent removed Insurance ID #

Hello @Vandy1904 

It looks like this post was made under our "Welcome" area of The Exchange. I am going to move it to the SoftDent area so the SoftDent team sees it. 

erdelapaz
Canine II

Re: SoftDent removed Insurance ID #

We had the same issue as well.....? 

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