Softdent Cloud Document Scanners

[cdamoney]

Since we upgraded to Windows 10 several of our workstation scanners are not recognized by SD software.  I have all the same scanners at every station and 3 out of 5 stopped working.  Has anyone else had this issue? We had our computer techs try to fix it as well as a call to sd support with no luck.  I tried to get a different brand and still no luck.  We Use epson scanners and have tried Ambir and no luck at all! 

[lakegirl]

did you ever get this fixed? we are wanting to purchase document scanners for softdent and have windows 10...how di you resolve

[cdamoney]

No we never did

[bccarestreamrep · Accepted solution]

I will call you shortly about this, and get it addressed for you.

[jenespanet]

Was it resolved?

[bccarestreamrep]

This was resolved, yes. The local Windows profile was the root-cause of the problem. We tested scanning within SoftDent successfully after switching profiles.