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dmdmatt
Canine III

Softdent Cloud Label Stopped Printing

Anyone have label printing issues for charts? Ours have stopped working Again.

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3 Replies
bccarestreamrep
CS Dental Employee
CS Dental Employee

Re: Softdent Cloud Label Stopped Printing

Hey @dmdmatt 

I just have a couple follow-up questions for you: 

1. Is the label printer recognizable within SoftDent Cloud? If no, check to see if Windows recognizes it. If Windows recognizes it, then does it work outside of SoftDent?

2. Does the print preview work in SoftDent, and the print job fail? Or does neither work?

-- If the print preview works but looks wrong, try closing SoftDent and renaming your label printer from something like "DYMO Label Writer 1234" to "DYMO LabelWriter" and then testing again.

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dmdmatt
Canine III

Re: Softdent Cloud Label Stopped Printing

Did you receive my email?

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bccarestreamrep
CS Dental Employee
CS Dental Employee

Re: Softdent Cloud Label Stopped Printing

If you emailed support, I did not personally receive it. However, as long as you emailed the right people, someone will get your support request and get it handled ASAP.

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