We converted from traditional Softdent to Softdent Cloud in December. I am having an ongoing problem when communicating with support. It appears that our profile at Softdent does not reflect that we converted. This makes it difficult to communicate with support since they are going off of their system info to diagnose and assist with troubleshooting, etc. The support person I spoke with today was so confused during our conversation that I don't feel sure about the solution she offered regarding eClaims. Who should I speak with at Carestream to have our profile information updated and this issue resolved?
