There should not be an outage, but we do understand customers are experiencing adverse performance impact that can create problems with the application. We are working on this and will also take action to review the current state of your application. I apologize for the impact.
You state there are some issues today - I just got off the phone with Softdent support after holding for 50 minutes, and they told me they didn't know of any issues. I have little faith in the phone support unless they send it to cloud support.
@RAK we apologize that you were not put in contact with the correct support team. We appreciate yours and @jcooke-AD patience as we continue to work on the performance of our security tools, and will continue to post updates here on The Exchange. The announcement message on the Home page of The Exchange will have the most up to date information.
Please reach out to us at Support.firstname.lastname@example.org to report the issues you are having and we will work to assist you as soon as possible.
@cdamoney we are glad to hear that yours has improved. You are correct that the server is not down, but impacts are being seen due to continued work on our security tools.